As famous while in the approach and overall performance chapter the overview observed a chance for DVLA to undertake benchmarking of equally its effectiveness and its fees towards analogous organisations.

It ought to be recognised that there are now a number of legislative constraints on DVLA’s capability to boost companies. Understandably There may be force on Parliamentary time, but when time lets the Division must get the chance to prioritise updating specified legislation, such as registration marks laws (very last up to date within the 1990s), as well as Road Traffic Act to deliver DVLA with particular flexibilities and allow higher utilization of automated conclusion building the place suitable, for instance in Drivers’ Clinical (DM) licensing.

Quite a few stakeholders contributed proof to this evaluation through a stakeholder survey and in several stakeholder engagement classes, And that i am grateful for that enter, that has shaped a worthwhile and arduous report.

- making certain sturdy reporting and selection-building mechanisms including improve Command and Advantages realisation to help the DVLA’s efforts for its solutions in the best 75 to succeed in ‘terrific’

Use the url to find the correct variety, e mail or handle to Get in touch with DVLA about automobile tax and registration, driving licences and drivers’ health care difficulties.

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The evaluate thought of it equally essential that supporting useful methods like Those people for digital and data, workforce, efficiency and client expertise are fully aligned to, and guidance implementation of, the new company technique.

Consequence Higher transparency, opportunity and talent to guarantee effective implementation of the new corporate tactic.

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lack of clear posted guidelines and, the place guidelines did exist, The shopper experience normally fell significantly short of the mentioned assistance expectations

Be bold (With all the guidance of DfT) in measuring the possible performance prize from electronic modernisation and service transformation.

higher usage of AI approach enhancement and an aligned workforce tactic, along with from estates and contract administration

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